Customer Inquiry Form

Customer Inquiry Form (Escalation)

This form is to be used by mta360 personnel to escalate customer inquiries to the IT Team. The form below will help us to standardize the information we're receiving and ensure we have everything we need to work quickly toward a precise resolution. This form will also serve as a note on this client's account, which can be referred to in the future, so documenting detail is key! Please understand that this form is escalated above and beyond our normal process by immediately including Management Level and Customer Success personnel, so this form should only be used when escalation is truly required/

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