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Customer Inquiry Form
Customer Inquiry Form
This form is to be used by mta360 personnel to escalate customer inquiries to the IT Team. The form below will help us to standardize the information we're receiving and ensure we have everything we need to work quickly toward a precise resolution. This form will also serve as a note on this client's account, which can be referred to in the future, so documenting detail is key!
Description of Inquiry
*
Your Name
*
Your Email
*
Additional emails to CC (comma separated)
Customer Contact
*
Customer Business Name
*
Customer's Website URL
*
Date you were first alerted of inquiry
Date Format: MM slash DD slash YYYY
Time you were first alerted of inquiry
:
Hour
Minute
AM
PM
Client level of satisfaction for this particular inquiry?
Please Select One
0 (Extremely Dissatisfied)
1
2
3
4
5 (Slightly Dissatisfied)
Not dissatisfied, just bringing to our attention
Client overall level of satisfaction?
Please Select One
0 (Ready to Cancel)
1
2
3
4
5 (Neutral)
6
7
8
9
10 (Extremely Happy)
Subject of Inquiry (select all that apply)
SEO (results, geos, keywords, etc)
Web (aesthetics, functionality, etc)
Communication
Billing
Other / Additional
SEO Inquiry Subjects
General Frustration - no single item
Website Traffic
Lead Volume
Keyword Rankings
Received SEO Audit from Competitor
Other (categorize below)
SEO "Other" Category
Website Inquiry Subjects
Something is broken
Website change looks bad
Contact forms aren't being received
Other (categorize below)
Website "Other" Category
Slow/Poor Communication
Hasn't heard back from IT Team
Email or phone call with IT upset client
Communication with other mta360 personnel
Client expectations (promises) set and not met
Other (categorize below)
Slow/Poor Communication "Other" Category
Other Inquiry Category
What did the client specifically say we can do to rectify this inquiry?
Did you make any promises to the client?
Any additional information not captured above
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