Customer Inquiry Form

This form is to be used by mta360 personnel to escalate customer inquiries to the IT Team. The form below will help us to standardize the information we're receiving and ensure we have everything we need to work quickly toward a precise resolution. This form will also serve as a note on this client's account, which can be referred to in the future, so documenting detail is key!

Description of Inquiry*
Your Name*
Your Email*
Additional emails to CC (comma separated)
Customer Contact*
Customer Business Name*
Customer's Website URL*
Date you were first alerted of inquiry
Date Format: MM slash DD slash YYYY
Time you were first alerted of inquiry

: Hour

Minute
Client level of satisfaction for this particular inquiry?
Client overall level of satisfaction?
Subject of Inquiry (select all that apply)
SEO Inquiry Subjects
SEO "Other" Category
Website Inquiry Subjects
Website "Other" Category
Slow/Poor Communication
Slow/Poor Communication "Other" Category
Other Inquiry Category
What did the client specifically say we can do to rectify this inquiry?
Did you make any promises to the client?
Any additional information not captured above
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